This Refund and Returns Policy describes the terms that apply to purchases made through our online retail store. We offer trading cards, collectibles, merchandise, and related products through an independent retail operation. We are not the official website of Topps and are not operated by The Topps Company, Inc. References to branded products are provided solely to identify merchandise available for purchase through our store.

Because many of the products offered through our online store are collectible items, purchases are generally considered final. Collectible merchandise may have limited availability and can be particularly sensitive to condition, packaging, presentation, and handling. Customers are therefore encouraged to carefully review product descriptions, images, specifications, pricing, availability information, and other relevant details before submitting an order. Placing an order indicates that the customer has had an opportunity to review the information provided for the applicable product.

Returns are generally limited to situations involving a damaged item received during delivery, an incorrect product being sent, or another confirmed fulfillment problem caused by our retail operation. A request for a return or refund does not automatically mean that the request will be approved. Each situation is evaluated individually based on the order information, condition of the merchandise, available evidence, shipping circumstances, and nature of the reported issue.

Customers should keep collectible merchandise in the condition in which it was delivered until any reported issue has been reviewed. Items that have been opened, used, modified, altered, mishandled, or damaged after delivery may not qualify for a return or refund unless the damage or problem resulted from the original shipment or an error attributable to our store. Keeping the original packaging and product materials may also be helpful when a shipping-related issue needs to be investigated.

If an order arrives damaged, contains the wrong merchandise, or appears to have another fulfillment-related problem, customers should contact us promptly. The inquiry should include the applicable order details and a clear description of the issue. Photographs of the merchandise, shipping package, labels, and visible damage may be requested when appropriate. Providing this information can help us understand what occurred and determine whether the situation qualifies for further assistance.

Customers should not send merchandise back without receiving return instructions or approval from customer support. If a return is authorized, we will provide information regarding the applicable return process, including where the merchandise should be sent and any other instructions that may be necessary. Unauthorized returns may experience delays and may not be eligible for reimbursement.

When a refund is approved, the applicable amount will generally be returned using the original payment method associated with the purchase. The time required for a credit to appear may vary depending on the payment processor, card issuer, bank, or other financial institution involved in the transaction. Although we may initiate an approved refund promptly, we cannot control the processing time imposed by an external financial institution.

Refunds may not be available for circumstances that fall outside the eligible return conditions. This can include a simple change of mind, selecting the wrong product, ordering an unsuitable item, dissatisfaction with the contents of a collectible product that was accurately described, or damage caused by customer handling after delivery. Products returned without authorization or merchandise that has been materially changed from its original condition may also be excluded from consideration.

Customers who wish to cancel an order should contact customer support as soon as possible after completing the purchase. We may begin processing orders shortly after they are submitted, and for this reason a cancellation request cannot always be guaranteed. If an order has already entered fulfillment, been prepared for shipment, or has been dispatched, cancellation may no longer be available. In such circumstances, the customer may contact us to determine whether another resolution is possible under this policy.

Standard shipping is provided at no additional charge for qualifying orders where the applicable shipping offer is available. When an approved return results from an incorrect item being shipped or a verified shipment-related problem attributable to our store, appropriate return instructions may be provided. The handling of return shipping for other circumstances will depend on the individual situation and may be determined after reviewing the request.

Opened, used, altered, or customer-damaged products generally cannot be returned. A return request based solely on a customer’s change of preference, failure to review the product information before ordering, selection of the wrong item, or dissatisfaction with an expected collectible outcome may not qualify for reimbursement. Customers should review all available information before purchasing, particularly when buying products where contents or configurations may vary.

Certain collectible products may contain randomized cards, inserts, parallels, autographs, memorabilia, relics, variations, or other configurations depending on the particular product. Randomized or variable contents that are consistent with the applicable product description are generally considered a characteristic of the product rather than evidence of a defect. Customers should review the relevant product information before purchasing products that include randomized or variable contents.

If a customer believes that merchandise is defective, damaged, incorrect, or otherwise affected by a fulfillment problem, the matter should be reported as soon as reasonably possible. Our customer support team may request additional information to verify the order and assess the reported issue. The final resolution may depend on the circumstances, available evidence, product condition, and applicable terms.

For questions concerning refunds, returns, damaged merchandise, incorrect shipments, cancellations, or other order-related matters, customers may contact us using the information below.

Email: [email protected]

Phone: +1 445 579 1278

Address: 1697 Market Way Apt 101, Delta, CO 81416

When contacting customer support, please include the relevant order information and a concise explanation of the reason for your request. Photographs or other supporting information may be useful when reporting damage or fulfillment errors. We will review eligible requests and provide additional instructions when appropriate.

This Refund and Returns Policy may be revised periodically to reflect changes in products, retail procedures, technology, or applicable requirements. Any revised version made available through our website will govern purchases and requests according to the terms stated in the applicable version. Customers are encouraged to review the current policy before making a purchase and whenever they need to request a return, refund, or order cancellation.