We provide shipping information to help customers understand how purchases are prepared, dispatched, and delivered after an order is placed through our online store. We operate as an independent retailer offering Topps trading cards, collectibles, merchandise, and related products. We are not the official Topps website and are not operated by The Topps Company, Inc. References to Topps products are used only to identify merchandise available through our independent retail store.
Free standard shipping is available on eligible purchases. Unless a product page, checkout page, or other applicable notice states otherwise, qualifying orders will not be charged a separate standard shipping fee. Certain products, destinations, promotions, or special circumstances may be subject to different shipping conditions. Any applicable shipping charges, restrictions, exclusions, or requirements will generally be presented during the purchasing process before the order is finalized.
Orders are normally prepared after payment has been successfully authorized and the relevant order information has been reviewed. The amount of time required to prepare an order can vary depending on product availability, order volume, weekends, holidays, promotional events, seasonal demand, and other operational circumstances. Certain collectible merchandise may require additional preparation to help ensure that products are appropriately handled, packaged, and protected before being handed over to the delivery carrier.
Customers are responsible for checking the shipping details entered during checkout before submitting an order. The recipient name, street address, apartment or unit information, city, state, postal code, and other applicable delivery information should be accurate and complete. Delays, failed deliveries, returned packages, or additional shipping complications resulting from incorrect, incomplete, outdated, or improperly entered information may not be the responsibility of the store.
After an order has completed the applicable processing stage, it will be packaged and assigned to an appropriate shipping service. Delivery timing can vary considerably depending on the destination, carrier capacity, transportation conditions, seasonal volume, weather, local delivery operations, and other circumstances beyond our direct control. Any delivery timeframe displayed on the website or communicated during the ordering process should be understood as an estimate rather than a guaranteed arrival date.
Tracking information may be provided when the selected delivery service makes tracking available. Once tracking details are received, customers should use the carrier’s tracking system to monitor the progress of their shipment. Depending on the delivery method and destination, tracking information may not become active immediately after an order is dispatched. Customers should also make reasonable arrangements to receive packages when a signature or other delivery requirement applies.
Shipping schedules can occasionally be affected by circumstances outside our reasonable control. Severe weather, transportation interruptions, carrier service disruptions, public holidays, high seasonal demand, incorrect delivery information, logistical issues, and unexpected events may result in longer delivery times. A delay caused by one of these circumstances does not automatically create a right to cancel an order or receive compensation.
If tracking information shows that a package has been delivered but the customer cannot locate it, customers should first check common delivery locations. This may include the mailbox, front entrance, parcel locker, building reception area, designated package room, or another location where the carrier may have placed the shipment. Customers may also wish to check with household members, building management, neighbors, or the applicable delivery carrier. If the package remains unavailable after these steps, customers may contact our support team and provide the relevant order and tracking information so the situation can be reviewed.
Customers should examine delivered packages and merchandise within a reasonable period after receipt. If a shipment appears to have been damaged during transportation, contains an incorrect item, or appears to be missing merchandise that was included in the order, customers should contact customer support as soon as possible. The order number, product information, photographs of visible damage or packaging when appropriate, and a description of the problem may help us evaluate the matter and determine what assistance may be available under our applicable store policies.
Requests to modify a delivery address should be made as soon as possible after an order is submitted. Because orders may move into processing or fulfillment shortly after purchase, an address correction cannot always be completed. Once an order has been packaged or transferred to a shipping carrier, changing the destination may no longer be possible. Customers should therefore carefully verify all delivery information before completing checkout.
Order cancellation requests should also be submitted promptly. Processing may begin soon after payment is confirmed, which means that cancellation is not guaranteed. If an order has already been processed, packed, or shipped, it may no longer be possible to stop the shipment. Customers who need to request a cancellation should contact customer support as soon as they become aware that cancellation may be necessary.
Shipping availability may vary depending on the destination and the merchandise included in an order. Where international delivery is available, customers are responsible for providing accurate recipient and address information and for complying with applicable import, customs, and delivery requirements. Depending on the destination, the recipient may be responsible for customs duties, import taxes, brokerage charges, handling fees, or other amounts imposed by local authorities or delivery providers unless the applicable checkout information states otherwise.
International delivery times can vary significantly and may be affected by customs processing, inspections, local transportation, governmental requirements, and other circumstances outside our control. A shipment may therefore take longer to arrive internationally than an ordinary domestic shipment. Customers placing international orders should consider these potential factors before completing a purchase.
For questions about shipping, order preparation, tracking information, delivery concerns, address changes, or other shipping-related matters, customers may contact us using the information below.
Email: [email protected]
Phone: +1 445 579 1278
Address: 1697 Market Way Apt 101, Delta, CO 81416
When contacting customer support about a shipment, customers should provide their order information and a clear description of the issue whenever possible. Providing tracking information, delivery details, or photographs may also assist with reviewing certain shipping problems.
By completing a purchase through our website, customers acknowledge that they have had an opportunity to review the applicable shipping information and understand that delivery estimates may vary. We may revise this Shipping Policy when necessary to reflect changes in our retail procedures, delivery services, products, or applicable requirements. Any updated version made available through the website will apply according to its stated effective terms.